Safety & Rights

Know where to turn when something feels unsafe, unfair, or unresolved.

This page can help you document a concern and find the appropriate official contact.

Document concerns and ask for action
Practical steps when care is unsafe, unavailable or not delivered as promised.

Keep a dated record and use the correct complaint or protection service. Use a complaint when you are concerned about how a service was provided. Use a review or appeal when you want a decision reconsidered. Ask the responsible program which process and deadline applies.

If you disagree with a decision, ask for written reasons, the policy used, available review options, and any deadline. Review rules differ by program.

If there is an immediate threat to someone’s safety, or a medical emergency, call 911. For non-emergency health advice, call 811. To report suspected adult abuse or neglect, call Adult Protection at 1-855-376-4957 or contact local police.

This website provides general information only. It does not give legal advice, decide whether a complaint is valid, or file a complaint, review, appeal, or Adult Protection report for you.

Do not send names, health details, complaint records, addresses, or other identifying information through this website.

Information last checked: October 14, 2026.

Contact NL Health Services Patient Relations Read the official Adult Protection guidance Contact the Citizens’ Representative